What counts as a Cloud Resource?

We define one cloud resource as a single: DigitalOcean Droplet or DigitalOcean Volume

Who holds the snapshots?

Your snapshot never leaves DigitalOcean infrastructure. We tell the provider to create and manage snapshots the way you want.

You will be billed in DigitalOcean for snapshots at $0.05 per GB. We help you estimate the cost.

How often do you Snapshot?

We currently offer taking snapshots every 1, 2, 3, 4, 6, 12 and 24 hours.

Do you work with databases?

Please note that taking a snapshot on an extremely active database server may result in an incomplete backup. We recommend you use an export program, such as mysqldump or pg_dump. The exported file can then be safely backed up and restored.

What are Droplets and Volumes?

Droplets are the name DigitalOcean gives to their virtual private servers. Volumes are network-attached drives you can connect to a Droplet to give it more space.

What forms of payment do you accept?

We process payments through Stripe, They accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Couldn't I do this myself?

Yes, you could communicate with the providers API yourself. Like all online service, you could create your own version which you would have to run and support 24/7. We feel we have created an amazing service so you don't have to worry and can carry on with DevOps.

Why do I need to back up my Digital Ocean account?

It's always a very good idea to have backups of your droplets (servers) and volumes (network drives). The main advantage of using snapshots is how fast it is to restore your servers, much more quickly than restoring from offsite backup, as the backup is already inside DigitalOceans network.

Why do I need to back up my digital ocean account?

Again its always a very good idea to have backups of your instances (servers) and volumes. The main advantage of using Snaphots is how fast restoring the whole server is. As your SnapShots are in the region you want them the creation time is as fast as possible without you having to upload images or backups over a slow uplink.

Do you turn my server off?

No, we take snapshots of your servers while they are online, we do not turn on or shutdown instances or droplets.

What is Pixelated Crow Limited

Pixelated Crow Limited is the company that owns and runs SnapShooter you may see it on our legal documents and sometimes on bank statements. Pixelated Crow is a software consultancy that while working with clients found the need for easier backups of cloud resources.

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